Return & Refund Policy

Last updated: August 5, 2026

We want you to love your Amison piece. If something is not right, here is how returns, exchanges, and replacements work.

The 30-Day Wear-It-Out Trial

Buying jewelry online means trusting a photo. On your first order, do not just look at it. Wear it.

Take one piece from your first Amison order, wear it out in public for up to 30 days, and if it is not you, send it back for a full refund. Worn is fine. That is the whole point.

Applies to your first order with Amison Jewelry, one item per customer.
You have 30 days from the delivery date to start the return.
Send us a message with your order number and we will send you a prepaid return label.
Your refund goes to your original payment method within 5 to 10 business days of the piece reaching us.
Ordinary wear is expected and fine. We cannot refund a piece that has been altered, resized or repaired by another jeweler, engraved, or damaged beyond ordinary wear.

For that one piece, the trial replaces the standard condition requirements below. Any other item on the same order follows the standard return terms.

Free Sizing Exchange

Chain length and ring size are hard to call from a screen. If you get it wrong, we fix it and we cover the shipping.

One free exchange per order. We pay shipping in both directions.
Request it within 30 days of the delivery date.
The exchange is for a different size or length of the same style. If the new size costs more, you pay the difference. If it costs less, we refund the difference.
The piece needs to come back wearable, not altered, resized, or repaired elsewhere.
Any further exchange on the same order is available with shipping at your cost.

Snatch & Break Replacement

Chains break. Chains get taken. It usually happens to the piece you wear every day.

For the first year after you buy, if your Amison piece breaks or gets taken, we will replace it once at 30% off. No claim form, no argument about whose fault it was. Send us your order number and we will take it from there.

Covers breakage, theft, or loss, within 12 months of the delivery date.
One replacement per order, for the original purchaser.
You will need your order number to claim, and if the piece broke, the broken piece comes back to us first. We send a prepaid label and your replacement ships the day it arrives.
We replace the same piece where we have it. If it has been discontinued we will offer the closest equivalent, and you are free to decline.
You pay 70% of the current price of the piece. Shipping is free, the same as any other order, and we quote you the exact figure before you commit to anything.
This is a courtesy replacement program, not an insurance policy. It does not cover pieces altered or repaired by another jeweler, and we may decline a claim where there is evidence of fraud or repeat claims.

Standard returns

For every order after your first, and for any additional items on your first order:

Request a return within 30 days of the delivery date.
The item must be unworn, in its original packaging, with any tags or certificates included.

We reserve the right to refuse a standard return that arrives worn or damaged. This does not apply to a piece returned under the 30-Day Wear-It-Out Trial.

How to start a return, exchange, or replacement

Send us a message with your order number and what you need. We will reply with instructions and, where it applies, a prepaid label. Please do not send anything back before contacting us.

Who pays return shipping

30-Day Wear-It-Out Trial: we pay. We send you a prepaid label.
Sizing exchange: we pay both directions on the first exchange per order.
Standard change-of-mind return: you pay. Use a tracked, insured method, because we cannot refund an item that is lost on its way back to us.
Defective, damaged, or wrong item: we pay, and you get a replacement or a full refund. Contact us within 7 days of delivery with photos.

Refunds

Once we receive and inspect your return we will email you to confirm. Approved refunds go to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to show it.

Original shipping charges are non-refundable except where the item was defective or we made an error.

Final sale

These cannot be returned:

Custom, personalized, or engraved pieces
Items marked Final Sale at the time of purchase
Gift cards

If a final sale item arrives damaged or incorrect, we will still make it right.

Damaged in transit

If your order arrives damaged, send us a message within 7 days of delivery with your order number and photos of the item and the packaging, and we will make it right.

12-month craftsmanship warranty

Separately from everything above, every Amison piece carries a 12-month craftsmanship warranty covering clasps, links, settings, and stone security. If a piece fails through a manufacturing fault in the first 12 months, we repair or replace it free. That is different from the Snatch & Break Replacement, which covers damage and loss that is not our fault.

Questions

Send us a message any time.