Shipping Policy
Last updated: August 5, 2026
Thank you for shopping with Amison Jewelry. This policy explains how and when your order is processed, shipped, and delivered.
Order processing
US orders arrive in 5 to 10 business days, door to door. That window covers making your piece and delivering it, so it is the only number you need. Pieces are made and dispatched Monday to Friday, excluding holidays, and typically leave us within 2 business days. Each piece is inspected and quality-checked before it leaves us. You will receive a confirmation email with tracking once your order ships.
Orders placed on weekends or holidays begin processing the next business day. During high-volume periods (new drops, promotions, holidays) processing may take slightly longer.
Shipping times and rates
| Destination | Estimated delivery | Cost |
|---|---|---|
| United States | 5 to 10 business days, door to door | Free, no minimum |
| Canada | 10 to 20 business days after dispatch | Calculated at checkout |
| International | 12 to 25 business days after dispatch | Calculated at checkout |
Delivery estimates are not guaranteed and may vary due to carrier delays, customs, weather, or events outside our control.
Return, exchange, and replacement shipping
Who pays when something comes back to us:
- 30-Day Wear-It-Out Trial: we pay. Message us and we send you a prepaid return label.
- Free Sizing Exchange: we pay in both directions on the first exchange per order. Any further exchange on the same order ships at your cost.
- Standard change-of-mind return: you pay. Use a tracked, insured method, because we cannot refund an item that is lost on its way back to us.
- Defective, damaged, or wrong item: we pay, and you get a replacement or a full refund.
- Snatch & Break Replacement: you pay our cost price on the piece plus shipping on the replacement.
Full terms for all of these are on the Return & Refund Policy page.
Tracking your order
Once shipped, you will get a tracking number by email. If you have not received tracking within 5 business days of ordering, contact us.
Customs, duties, and import taxes
International orders may be subject to customs fees, duties, or import taxes set by your country. These charges are the customer’s responsibility and are not included in your order total or shipping cost.
Wrong or incomplete address
Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrectly entered address. If a package is returned to us due to an invalid address, we will contact you to arrange reshipment (additional shipping may apply).
Lost, stolen, or damaged packages
If your tracking shows delivered but you cannot locate your package, please check with neighbors and your carrier first, then contact us. For packages lost in transit or arriving damaged, send us a message within 7 days of the delivery date with your order number and any photos so we can make it right.
Once a piece has been delivered and is in your hands, loss, theft, and breakage are covered separately by the Snatch & Break Replacement on the Warranty page.
Questions
Send us a message any time.
